Alex Hill

Technical support · Leadership · Information security

Technical depth.
People first.

I'm Alex Hill, a technical support professional who enjoys solving complex problems, supporting teammates, and building trust with customers.

Get to know me

Experience to build on. Room to grow.

My background combines technical troubleshooting, customer ownership, and helping teammates succeed. I'm exploring opportunities in management and information security.

Leadership

Helping people do their best work.

At Bullhorn, I mentored colleagues and led cross-training alongside my enterprise support responsibilities. My earlier project management experience taught me to coordinate work and keep delivery on track.

I'm looking to build on that foundation in a role managing and developing a team.

Information security

Building on a technical foundation.

I'm developing my security skills through hands-on learning on TryHackMe, building on experience troubleshooting applications, APIs, databases, and integrations.

I'm working toward my first formal information security role, bringing analytical thinking, clear documentation, and ownership of complex issues.

Experience

Technical problem-solving, customer ownership, and team development.

Customer Support Specialist

SureCost

2025 — Present

Partner with pharmacies and vendors to resolve operational blockers and help customers get more value from the platform.

  • Coordinate escalated issues with internal teams while keeping customers informed.
  • Set clear expectations and support stronger platform adoption.

Broadcast Studio Engineer

Learfield · Part-time

2024 — Present

Oversee live and recorded audio production for collegiate sports broadcasts.

  • Operate and monitor audio consoles, digital editing systems, and studio equipment.
  • Coordinate with producers, on-air talent, and remote engineers while supporting FCC compliance.

Senior Enterprise Support Analyst

Bullhorn

2020 — 2024

Provided advanced SaaS support and account ownership for enterprise clients with combined annual recurring revenue exceeding $4 million and a renewal rate above 95%.

  • Collaborated with Product and Engineering to resolve complex software issues.
  • Advanced through three seniority levels within 1.5 years.
  • Mentored colleagues and led cross-training as a Bullhorn Ambassador.

Apple Mac+ Support Advisor

Kelly Connect Services

2019 — 2020

Delivered remote technical support across Apple products and software, consistently exceeding customer satisfaction and issue-resolution goals.

  • Promoted from Tier-1 iOS Advisor within one year after surpassing performance and resolution benchmarks.

Merchandising Project Manager

Top Shelf Installations

2017 — 2019

Led multiple merchandising projects across North Carolina for an R.J. Reynolds contractor, ensuring timely and successful execution.

Skills & credentials

Technical foundations

  • SQL & REST APIs
  • DNS, DHCP & email protocols
  • SaaS & web application troubleshooting
  • Microsoft & macOS systems

Platforms & practices

  • Salesforce, Jira & Zendesk
  • Okta & Confluence
  • Agile, DevOps & Scrum methodologies
  • Technical documentation & cross-training

Salesforce credentials

  • Salesforce Administrator
  • Salesforce Service Cloud Consultant

Education

Forsyth Technical College

Associate Degree in Applied Science, Business Administration

2008 — 2010

Wake Forest University

Continued degree credit courses, Computer Science

2014 — 2015

Let's connect.

Interested in discussing an opportunity? I'd welcome a conversation about your team and how my experience could contribute.

Email Alex View my GitHub

Or copy my email: StephenAlexanderHill@gmail.com